Introduction to IT and ITeS (Class 9 )
What is IT?
IT means Information Technology.
It is the use of computers, the internet, and software to store, share, and use information.
Examples:
- Typing in MS Word
- Using Google
- Watching videos online
- Sending emails or chatting
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What is ITeS ?
ITeS means Information Technology Enabled Services.
These are services that use IT to help people or businesses.
Examples:
- Online classes
- Customer care (call centers)
- Online shopping and delivery
- Bank ATMs and online banking
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Why is IT Important?
- Makes work faster and easier
- Helps in studies, banking, hospitals, etc.
- Creates many job opportunities
Information and Information Technology (IT)
What is Information?
Information means useful data that helps us understand something or make decisions.
Example:
- "It will rain tomorrow" – This is useful information.
- A list of marks becomes information when we use it to find out who scored the highest.
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What is Information Technology (IT)?
Information Technology is the use of computers and other tools to store, process, and share information.
IT includes:
- Computers
- The Internet
- Mobile phones
- Software and applications
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Why is IT Important?
- It helps us communicate easily (through emails, video calls, etc.)
- It makes learning faster and better (online classes, searching for information)
- IT is used in many fields like schools, banks, hospitals, offices, and shops
- It saves time and helps people work more efficiently
ITeS – Information Technology Enabled Services
What is ITeS?
ITeS means services that use Information Technology (IT) to help people or businesses.
These services use computers, the internet, and software to provide support or complete tasks.
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Examples of ITeS:
1. Call Centers – Helping customers over the phone using computers.
2. Online Education – Teaching and learning through the internet.
3. E-Banking – Using computers and internet for banking services.
4. E-Commerce – Buying and selling things online (like Amazon, Flipkart).
5. Medical Transcription – Typing doctor’s notes using software.
6. Data Entry – Typing or updating data into a computer system.
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Why is ITeS Important?
- It creates many job opportunities.
- It helps companies and people work faster.
- It saves time and money.
- It supports many fields like education, health, banking, and shopping.
BPO – Business Process Outsourcing
What is BPO?
BPO means when a company gives part of its work to another company to do, usually to save time and money.
This work is often done with the help of computers, internet, and phones. BPO is a part of ITeS (Information Technology Enabled Services).
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Examples of BPO Services:
1. Customer Care – Answering customer calls and solving their problems.
2. Data Entry – Typing and updating information in computers.
3. Billing Services – Making bills for phone, electricity, etc.
4. Technical Support – Helping users solve computer or mobile problems.
5. HR Services – Handling jobs like hiring, payroll, and employee records for other companies.
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Why Companies Use BPO:
- To save cost
- To focus on more important work
- To get help from trained people
- To work faster and better
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Example in real life:
A mobile company hires another company to handle customer service calls. This second company is providing BPO services.
BPM – Business Process Management Services
What is BPM?
BPM means managing and improving the way a business works. It is about planning, checking, and making business processes better and more efficient.
BPM is not just about doing the work (like BPO), but also about controlling, improving, and managing how the work is done.
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Difference Between BPO and BPM:
| BPO | BPM |
|-------------------------------------|--------------------------------------------|
| Focuses on doing the work | Focuses on managing and improving the work |
| Example: Answering customer calls | Example: Making sure customer calls are handled better and faster |
| Mostly task-based | Strategy and improvement-based |
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Examples of BPM Services:
1. Improving Customer Service Systems
2. Managing Payroll More Effectively
3. Tracking and Improving Delivery Times
4. Automating Business Tasks
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Why BPM is Important:
- Makes work faster and more organized
- Reduces mistakes
- Saves time and money
Structure of the IT-BPM Industry
The IT-BPM industry is divided into different types of services. Each part does different kinds of work using computers, software, and internet. Here's the main structure:
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1. IT Services
- These are services that help companies use technology.
- Examples: Software installation, technical support, network setup.
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2. Business Process Management (BPM) Services
- These services help manage and improve business tasks.
- Examples: Customer care, billing, data entry, human resource management.
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3. Software Products
- Companies create and sell software products.
- Examples: MS Office, Tally, Antivirus software.
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4. Engineering and R&D Services
- These services help in designing, testing, and improving products.
- R&D stands for Research and Development.
- Examples: Designing mobile phones, cars, or new machines.
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5. E-Business / E-Commerce
- Buying and selling things online using websites or apps.
- Examples: Amazon, Flipkart, Myntra.
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Summary Table:
| Segment | What It Does | Example |
| IT Services | Helps run IT systems | Installing software |
| BPM Services | Manages business tasks | Customer support, data entry |
| Software Products | Makes and sells software | Tally, MS Office |
| Engineering & R&D Services | Designs and tests new products | Mobile or car design
| E-Business / E-Commerce | Online buying and selling | Amazon, Flipkart
Uses and Applications of Information Technology (IT)
Information Technology (IT) is used in almost every field of life. It helps people work faster, stay connected, and improve services.
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1. Education
- Online classes, e-books, smart classes
- Students can learn using computers and the internet
- Teachers use digital tools to teach better
Example: Watching science videos on YouTube or attending online classes
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2. Business
- IT helps in managing business records, billing, and payments
- Online selling and buying (e-commerce)
- Communication with clients by email and video calls
Example: Online shopping on Amazon or Flipkart
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3. Banking
- Online banking, ATM machines, mobile banking
- Easy money transfer and balance check
Example: Using a mobile app to send money
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4. Healthcare
- Patient records stored on computers
- Online appointments and health monitoring
- Doctors use machines that work with computers
Example: Booking a doctor’s appointment online
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5. Government Services (E-Governance)
- IT is used to provide services online like birth certificates, Aadhaar, etc.
People can apply for jobs, pay taxes, or check results online
Example: Filling a government job form online
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6. Communication
- Sending emails, chatting, and video calling
- Social media platforms like WhatsApp, Facebook
Example: Video calling a friend on WhatsApp
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7. Entertainment
- Watching movies, playing games, listening to music
- Creating videos and sharing them online
Example: Watching a movie on Netflix or YouTube